Refund policy

At EduNova, we want you to feel confident about every purchase. If something isn’t right, we’re here to help. This policy outlines our return, refund, and exchange process in a clear and fair way.

1. Return Eligibility
To be eligible for a return, items must:

  • Be unused, unworn, and in their original condition
  • Include all original packaging, tags, and accessories
  • Not fall under the non-returnable items category (see below)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe
You may request a return within 2 days of receiving your order. Requests made after this period may not be accepted.

3. Refund Process and Timing
Once your return request is approved:

  • You will receive instructions on how to send the product back
  • After we receive and inspect the item, we will notify you of the refund status
  • If approved, your refund will be processed to the original payment method within 7days.

Please note that it may take additional time for your bank or payment provider to reflect the refund.

4. Exchange Options
We offer exchanges for eligible items in case of size issues, defects, or if you received the wrong product. Exchanges are subject to product availability. If the requested item is unavailable, you may opt for a refund instead.

5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 2 of delivery at koushal0012@gmail.com with:

  • Your order details
  • A description of the issue
  • Clear photos or videos as proof

We will arrange a replacement or full refund at no additional cost to you.

6. Non-Returnable Items
The following items are not eligible for return or refund:

  • Items marked as final sale or non-returnable
  • Personalized or custom-made products
  • Perishable goods (if applicable)
  • Items returned in used or damaged condition (not due to our error)

7. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost.
  • For all other returns, shipping charges may need to be borne by the customer unless stated otherwise.

Shipping costs are non-refundable unless the return is due to our mistake.

8. How to Initiate a Return
To start a return or exchange, please contact us at koushal0012@gmail.com with your order details. Our support team will guide you through the process and ensure it is handled smoothly.

We’re committed to making your experience with EduNova as seamless and trustworthy as possible. If you have any questions or concerns, don’t hesitate to reach out—we’re always here